EXCHANGE POLICY

 

EXCHANGE POLICY

Your satisfaction is very important to us! We will gladly accept your exchanged styling tools within 21 days from date of shipping.

 To get your exchange started, please go to our return center to initiate your exchange request.

Lange Return Center: https://returns.langehair.com/

 

  1. Enter the email associated with the order you would like to exchange into the ‘Enter Your Email’ field.
  2. Open the email you received titled:Your L'ange Hair Return’.
  3. Press: ‘Start a Return’.
  4. You will then be routed to our ‘Return Center’.
  5. Check the product you want to exchange.
  6. Then, press the right top green button that says ‘Return Items’.
  7. Your estimated refund will be shown.
    1. Note, the original shipping cost (if applicable) will be deducted from the estimated refund along with the cost of the return shipping label.
    2. Tax refund will be calculated based on the product being returned.
  8. Once you confirm, your return shipping label will get generated.
  9. DOWNLOAD SHIPPING LABEL
  10. USE YOUR INSTANT REFUND TO COMPLETE THE EXCHANGE (meaning, place a new order for the product you want and use the Instant Refund Voucher towards the new purchase.)
  11. Your Instant Refund Voucher code can be redeemed towards any new purchase at langehair.com.

What items are exchangeable ?

YES  NO 
  • Curling Wands
  • Flat Irons
  • Hair Dryers
  • Hair Care items
  • Some accessories
  • Free items
  • Any item marked as final sale

If you purchased a bundle or set and want to return a tool in the set, please contact us directly at: customercare@langehair.com for bundle/set return instructions.

Hair Care Products & Accessories are final sale and cannot be returned. 

Please note that if you send a hair care product back, you will only be refunded for the tool(s) included.

 

 

 

 


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