How do I exchange an item I believe to be damaged?
If you have a tool that is damaged or defective, we suggest that you let us troubleshoot the problem with you first by sending us an email with your issue. You can use our automated system to process a free exchange for the same item. When contacting us for a damaged or defective item, please email firstname.lastname@example.org and include the following info:
- The original order number and your current shipping address.
- A short description of the damage.
- Photographs of the defective or damaged item may also be included.