Why is there an error message when I try to place an order?

If you’re having trouble submitting your order, try these tips:

  1. Double-check your card details. If the error message has no specific information, it’s possible the incorrect expiration date or CVV code was entered. If you’re using a saved payment method, we recommend re-entering the card details as if it were a new form of payment and submitting.
  2. If you’re receiving an error message related to the billing address, try processing the order with a previous billing address. Rest assured, you can choose a different shipping address!
  3. Double check the shipping address for abbreviations, misspellings, and other typos that can result in errors.

Still stuck? Contact L’ange Customer Care Center at customercare@langehair.com, we’ll help!


How did we do?