Why is there an error message when I try to place an order?
If you’re having trouble submitting your order, try these tips:
- Double-check your card details. If the error message has no specific information, it’s possible the incorrect expiration date or CVV code was entered. If you’re using a saved payment method, we recommend re-entering the card details as if it were a new form of payment and submitting.
- If you’re receiving an error message related to the billing address, try processing the order with a previous billing address. Rest assured, you can choose a different shipping address!
- Double check the shipping address for abbreviations, misspellings, and other typos that can result in errors.
Still stuck? Contact L’ange Customer Care Center at firstname.lastname@example.org, we’ll help!